Why didn't Notetaker provide a recap?

If Notetaker joined your meeting but didn't provide a recap, work through these steps to find the issue. Solutions differ for hosts and attendees.

For Hosts

1. Allow recording during the meeting: When Notetaker joins, make sure recording is allowed. Without permission, it can’t create a recap.
2. Confirm your account connection: Make sure you’re signed in to the same Zoom, Google, or Microsoft Teams account connected to Calendly.
3. If using Zoom, check your Zoom recording settings:
• In Zoom, go to Settings.
• Select Recording.
• Turn on Record to computer files.
• Allow external participants to request recording.

For Attendees

• Confirm your account connection: Make sure you’re signed in to the same Zoom, Google, or Microsoft Teams account connected to Calendly.
• Ask the host to allow recording: The meeting host must grant recording permission at the start. Without it, Notetaker can’t create a recap.
• Verify the meeting link: Make sure the meeting location on your Calendar page matches the link used.

Frequently asked questions